FAQ

Does it snow year round?

No, we generally receive snow at in the wintertime from time to time. 

Are the ski fields open year round?

No, the ski season generally runs between May/June and August/September (weather dependent)

Are the biking and walking tracks well sign posted?

Yes, all tracks are well maintained and sign posted. Maps are available for purchase from reception. Hire mountain bikes from us and read about some of the local mountain bike trails on our blog.

Is there a service station in Hanmer Springs?

Yes, there is a Service Station located on Hanmer Springs Road. Open 7 days a week between 8:30am-6pm.

Is there a supermarket in Hanmer Springs?

Yes, the Four Square Supermarket is located in the main village and is open daily until 6pm weekdays and 7pm weekends.

How far is Hanmer Springs from Christchurch?

It is a comfortable 1.5 hour drive from Christchurch to Hanmer Springs. Take State Highway 1 out of Christchurch which takes you north.  Turn left on to State Highway 7 just north of Amberley. The road is well sign posted and you will find the Park on right hand side on the way into Hanmer SpringsVillage.

Do I need to pay a deposit?

Payment in full is required for all reservations made within 30 days of arrival date. Bookings made more than 30 days prior to arrival require one nights tariff to confirm the reservation. Payment is by Visa or Mastercard or our secure DPS gateway for online bookings. Full payment is required at check-in time.

What time can we check in?

You are welcome to check-in to a campervan site anytime. Check-in for our units is FROM 2pm. Please advise us if you are arriving earlier in the day and we will endeavour to have your room ready for your arrival.

What time is check out?

Check out is at 10am. Please let reception know if you require a late check-out, we will do our best to help.

What are reception hours?

Reception is open 8.30am to 8.30pm daily.

What happens if you are going to arrive late?

If you are going to arrive after reception has closed, please let us know in advance so we can leave your key/map and directions out for you. We leave a map out for late campervan arrivals.

What facilities do you have for our children?

  • Playground - jumping pillow and trampoline
  • Mountain bikes for hire 
  • Fun bikes - 2 and 3 wheel bikes for hire
  • Games room with pool table and video games
  • TV room - SKY
  • DVD hire from reception. DVD players are supplied in motels and self-contained units.